Product is high quality, strong and durable. Wish the steam press came with such a good cover and pad. The pad is thick and plush. The cover is strong and stays tight on the board. I initially purchased a pad to replace the original which was very soft and thinning out after 2 years of use. The new pad fit, but wasn't quite thick enough. So my shirts still wrinkled on the corners. But this was a problem that I've had with this steam press all along. I contacted the company who got back to me and we had a nice discussion. I ended up purchasing a cover and they threw in a free pad to help with my issue. The company stands by their products and made sure that I was happy with my purchase. They even followed up by email to make sure everything was working well for me. They are a small business that cares and doesn't leave their customers hanging once they have your money. They will certainly get repeat business from me. I wish more companies showed this type of dedication to their customers. I really appreciate them.